Thanks for purchasing our products at www.SimiCocoPop.com operated by Joyeux Noel.
In order to be eligible for a refund, you have to return the product within 30 calendar days of delivery date. The product must be in the same condition that you receive it and undamaged in any way.
CUSTOM DESIGNS ARE NON- REFUNDABLE.
All returns are refunded via store credit in the form of a Simi Coco Pop E-Gift Card. Returns are processed within 5-7 business days after your item(s) are delivered to us.
Cost of return label is at customer expense and is taken from store credit, remainder is sent via email as an E-gift card.
No returns on international orders.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team by phone at (323) 515- 2348 or by email at email@example.com .